4 Case Studies · Bounce Labs
What happens when AI replaces the rules?
Understand the levers your organization should be pulling to drive increased collections performance by replacing rules-based decisioning with omni-channel AI recovery.
The results:
+54%
right-party contacts per dialing hour
3.6x
value per collector hour increase
+10%
NPV lift per account with AI-optimized payment plans
What's inside:
- Call Intelligence: How our AI model outperformed a legacy answering-machine-detection tool, and how it impacted right-party contact rates.
- Dialing Intelligence: How predicting who to call and when compounded into 3.6x more value per collector hour over two years.
- Digital Engagement: Why channel routing determines whether your outreach lands at all, and the difference AI-driven personalization made to open and click rates.
- Payment Intelligence: How individualized payment plan design lifted NPV by 10% and active commitments by 8% versus a rules-based approach.
